Orders and Shipping

We work with reliable courier partners, including Royal Mail and DPD, to ensure fast and secure delivery of your order. The specific courier will depend on your location and delivery option selected.

If you are not available at the time of delivery, the courier will either leave a card or attempt redelivery. You can use your tracking information to reschedule or arrange for collection from a local depot.

This depends on stock availability. If your item is not on backorder, the checkout process will provide an estimated delivery timeframe.

Click the link below and register your details

https://cbdbottles.co.uk/account/login

If your order is still processing and hasn't left our warehouse, we can make changes! Just call our sales team, and they’ll assist in updating your order and taking any outstanding balance. However, if your order has already been dispatched, we won’t be able to make any changes.

All pricing is available on our website. Simply add the desired quantity to your basket, and the total costs will be displayed.

For bulk orders or large quantities, please email info@cbdbottles.co.uk, and we’ll provide you with a tailored pricing quote.

Yes, you can! Our backorder process allows you to purchase items that are currently out of stock but on order. These items will be dispatched to you as soon as they arrive in our warehouse.

If you place your order before 11am (Monday to Thursday) and the items are in stock, we will dispatch your order the same day and it will be placed on a next-day delivery service with our couriers.

Returns and Exchanges

We offer a 30-day return policy on all unopened and unused products. If you are not satisfied with your purchase, you may return the product for a refund or exchange within 30 days of receipt.

We’re sorry to hear that you received the wrong item! Please contact our customer service team at info@cbdbottles.co.uk with your order number and details of the incorrect item. We will arrange for the correct product to be sent out and provide instructions for returning the incorrect item.

Simply call or email our friendly customer service team with the details of the breakages and they will rectify this for you. 

Contact our sales & support team via email on info@cbdbottles.co.uk

If you’ve entered an incorrect shipping address, please contact us immediately at info@cbdbottles.co.uk. If your order hasn’t been dispatched yet, we can update the address for you. Unfortunately, if the order has already been shipped, we won’t be able to make any changes, and you may need to contact the courier for further assistance.

Product Questions

Essential oil products are often best stored in opaque, airtight containers made of materials like glass or dark-coloured plastic to protect them from light and air exposure, which can degrade the product.

Some jurisdictions require potential toxic products to be sold in child-resistant packaging to prevent accidental ingestion by children. It's important to comply with local regulations to ensure safety. one example would be Nicotine in Vape liquids

Tamper-evident seals are added to some Medical and or food and supplement packaging to ensure that the product has not been opened or altered before purchase. They provide consumers with peace of mind regarding the safety and integrity of the product.

Yes, improper packaging can accelerate the degradation of delicate components used in many products, leading to a shorter shelf life. High-quality, airtight and UV reducing packaging helps to preserve the product's potency and freshness over time.

To ensure eco-friendliness, opt for packaging materials that are recyclable, biodegradable, or made from sustainable sources. Additionally, minimize excess packaging whenever possible and consider implementing refill or recycling programs for customers.